FAQ

1. How long does shipping take to the USA?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on weight/destination. Free standard shipping on orders over $[amount].

3. Do you ship outside the contiguous US?
Currently, only to the contiguous 48 states.

4. What is included in a four-piece bedding set?
A standard four-piece bedding set includes:

  • Twin: 1 fitted sheet, 1 flat sheet, 1 pillowcase

  • Full/Queen/King: 1 fitted sheet, 1 flat sheet, 2 pillowcases

5. What sizes do you offer?
We offer standard US sizes: Twin, Twin XL, Full, Queen, King, California King.

6. What materials are used in your bedding?

  • Four-piece sets: Cotton (Egyptian, Pima, Upland), microfiber, bamboo, linen, polyester blends. Thread counts vary.

  • Summer cooling blankets: Cotton, bamboo, cooling microfiber, or polyester blends with moisture-wicking properties.

  • Latex pillows: Natural or synthetic latex foam with removable, washable cotton or bamboo covers.

7. What are the flammability requirements for bedding?
All our textile products comply with 16 CFR Part 1610 (Standard for the Flammability of Clothing Textiles), the minimum federal flammability standard for general wearing apparel and textiles. Our summer cooling blankets are classified as Class 1 (normal flammability). Children's bedding (if applicable) must meet the stricter requirements of 16 CFR Part 1615/1616. Our products are not treated with additional flame-retardant chemicals.

8. What is a latex pillow?
A latex pillow is made from natural or synthetic latex foam, known for responsive support, durability, breathability, and hypoallergenic properties. Natural latex is derived from rubber tree sap.

9. How do I care for my four-piece bedding set?

  • Before First Use: Wash before using to remove manufacturing residues.

  • Washing: Machine wash in cold or warm water with like colors. Use mild detergent.

  • Avoid: Bleach and fabric softener (coats fibers, reduces breathability).

  • Drying: Tumble dry on low or medium heat. Remove promptly to prevent wrinkles.

10. How do I care for my summer cooling blanket?

  • Machine wash cold, gentle cycle, with like colors.

  • Tumble dry low or air dry.

  • Do not use bleach or fabric softener.

  • Avoid high heat (can damage cooling properties).

11. How do I care for my latex pillow?

  • Pillow protector: Always use a removable, washable pillow protector.

  • Cleaning: Hand wash the cover with mild detergent; air dry. Do not machine wash the latex core – spot clean with damp cloth if needed.

  • Air out: New latex pillows may have a slight natural rubber smell initially – air out for a day or two before use.

  • Fluffing: Gently fluff and rotate the pillow regularly to maintain shape.

  • Avoid: Direct sunlight, heat sources, and folding or compressing for long periods.

12. What are the federal labeling requirements for bedding?
All our bedding products comply with:

  • Textile Fiber Products Identification Act (15 U.S.C. § 70) – fiber content disclosure.

  • 16 CFR Part 303 – fiber content, country of origin, manufacturer name.

  • Care Labeling Rule (16 CFR Part 423) – permanent care instructions.

  • Country of origin is clearly disclosed on product labels and packaging.

13. What are Law Labels and URN numbers?
For filled bedding products (pillows, comforters, blankets with fill material), many U.S. states require a permanent Law Label (uniform registration number). Our products bear the required labeling, including:

  • URN (Uniform Registry Number): State code, sequence number, and country of origin (e.g., CA-12345 (CN)).

  • Permanent label (typically Tyvek) stating fill material composition, manufacturer info, and "Do Not Remove Under Penalty of Law" warning.

14. Does your bedding require a California Proposition 65 warning?
Some products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm (e.g., formaldehyde in certain finishes, flame retardants, heavy metals in dyes). When applicable, a Proposition 65 warning will be displayed on product pages and packaging. We are committed to transparent compliance with all applicable state regulations.

15. Are your products subject to CPSIA requirements?
For products intended for children 12 and under, we provide a Children's Product Certificate (CPC) based on third-party testing at a CPSC-accepted laboratory, including:

  • Lead content: ≤100 ppm (substrate), ≤90 ppm (surface coating)

  • Phthalates: ≤0.1% total content (DEHP, DBP, BBP, DINP, DIDP, DNOP)

  • Small parts compliance (16 CFR Part 1501) where applicable

  • Permanent tracking labels with manufacturer, production date, batch number, and country of origin

16. What is ASTM F963?
ASTM F963 is the toy safety standard made mandatory by CPSC under CPSIA Section 106. This standard does not apply to our bedding products unless the product contains components that fall under the definition of a toy. Our products are manufactured for bedding use, not as toys.

17. What is the CPSC and how does it affect my purchase?
The U.S. Consumer Product Safety Commission (CPSC) protects consumers from unreasonable risk of injury from consumer products. All our products comply with applicable CPSC safety rules. If you experience any safety issue with our products, please report it immediately to us and to the CPSC at www.SaferProducts.gov.

18. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.